At LOX, we take pride in the quality and design of our wigs, crafted with care by licensed hairstylists. However, it is essential to acknowledge that individual reactions to our products may vary. While we strive to provide a safe and enjoyable experience, we cannot guarantee that our wigs will be suitable for everyone.

By purchasing and using our products, you agree to the following terms: If you experience any negative effects, including but not limited to allergic reactions to the fabric or materials used in the wig, you acknowledge that LOX WIGS LLC is not responsible or liable for any damages or injuries that may occur. This includes any reactions to the styling products or techniques employed by our licensed hairstylists during the design process.

We encourage all customers to review the materials used in our wigs and to consult with a healthcare professional if you have known allergies or sensitivities. Your health and safety are of utmost importance to us, and we want to ensure that you make informed decisions when selecting our products.

Thank you for understanding our position on this matter. We appreciate your support and hope you enjoy your experience with LOX wigs.

*addition to privacy policy and terms of service

By consenting to LOX WIGS’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within our messages. You understand and agree that the primary method for opting out of our SMS program is to reply with specific keywords (such as ‘STOP,’ ‘END,’ ‘UNSUBSCRIBE,’ ‘CANCEL,’ or ‘QUIT’), or to use the unsubscribe link provided. We will also honor any other requests that clearly express your desire to opt out, including phrases like ‘please opt me out.’ We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

For any questions, please text HELP to the number you received the messages from. You can also contact us at SUPPORT@LOXWIGS.COM

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy LOCATED ON CHECKOUT PAGE AT BOTTOM to determine how we collect and use your personal information.

Arbitration and Class Action Waiver Agreement:

1. Arbitration:

By using or purchasing [Brand] products or services, you agree that any controversy, claim, action, or dispute between you and [Brand] arising out of or relating to: (a) these Terms, or the breach thereof; or (b) your access to or use of [Brand]’s website or the services or the materials; or (c) any alleged violation of any federal or state or local law, statute or ordinance (each such controversy or claim, a “Claim”), shall be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which parties agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial. The arbitrator is obligated to issue a reasoned award in writing, including all findings of fact and law upon which the award was made. The arbitrator shall not have the power to commit errors of law, and the arbitrator’s award may be vacated or corrected through judicial review by a court of competent jurisdiction. Each party’s attorneys’ fees, expert costs, and other costs and expenses incurred in connection with arbitration will be borne by the party incurring such costs and expenses.  

  1. Arbitration Procedures:

Claims shall be heard by a single arbitrator. Arbitrations shall be held in [County, State, USA], but the parties may choose whether to appear in person, by phone, or through the submission of documents.  The arbitration shall be governed by the Federal Arbitration Act (“FAA”) and by the internal laws of the STATE OF INDIANA OR STATE OF OHIO, without regard to conflicts of laws principles. Any disputes in this regard shall be resolved exclusively by an arbitrator. If, but only if, the arbitrator determines the FAA does not apply, New York law governing arbitration agreements will apply. All disputes with respect to whether the foregoing mutual arbitration provisions are unenforceable, unconscionable, applicable, valid, void or voidable shall be determined exclusively by an arbitrator, and not by any court.

  2. Exclusion from Arbitration:

Notwithstanding the terms of this Arbitration Agreement, you may choose to pursue a Claim in court and not by arbitration if you opt-out of these arbitration procedures within 30 days from the date that you first purchase any of [Brand]’s products or services (the “Opt-Out Deadline”). You may opt out by mailing a written notification to POBOX 17, INGLEWOOD, IN.  Your written notification must include (1) your name, (2) your address, and (3) a clear statement that you do not wish to resolve disputes through arbitration. Your decision to opt-out will have no adverse effect on your relationship with LOX WIGS. You are responsible for ensuring LOX WIGS LLC’s receipt of your opt-out notice, and you therefore may wish to send a notice by means that provide a written receipt.  Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Claim in arbitration.

2. Class Action Waiver:

You and LOX WIGS LLC agree that you may bring or participate in Claims against LOX WIGS LLC only in your respective individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Unless both you and  LOX WIGS LLC agree otherwise in writing, the arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated and may not otherwise preside over any form of a representative or class proceeding. Notwithstanding any other clause contained in this Agreement, any Claim that all or part of this Class Action Waiver is unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

*in addition to terms of service. 

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

I added these in this page specifically because I'm not technical savvy and the privacy policy wouldn't let me edit it as it stays up to date with current laws and standards. These are addition to. 

LOX Shipping Policy

Welcome to LOX, where we strive to ensure a smooth and efficient shipping experience for all our valued customers. As a small business, we balance our dedication to quality with the importance of family time and community, and we appreciate your understanding and support.

Shipping Timeline - **Order Processing:**

All orders are shipped out within 1-3 business days. Please note that during our "small business vacation" periods and processing times may vary. We will communicate any changes to our shipping schedule in advance. -

**Faster Processing:**

If you require expedited processing, please contact our customer support team at [support@loxwigs.com] We'll do our best to accommodate your request.

 Order Modifications - **Cancellations:**

Unfortunately, we do not accept order cancellations once an order has been placed. -

**Edits:** If you need to make changes to your order, you may request edits within the first 3 hours of placing your order. After this period, modifications may not be possible.

Shipping Services 

We offer shipping quotes from the following carriers: USPS, DHL, FedEx, and UPS. -

Shipping Area: Currently, we ship within the United States only. -

Handling Fees: We do not charge any additional handling fees. The shipping cost you see is what you pay.

#Liability - LOX is not liable for theft, loss, or missing mail incidents once an order has been shipped. If you encounter any issues with your delivery, please contact your local mail carrier for assistance in investigating and resolving the matter.

Customer Support

Our business hours are Monday through Friday, 9 AM to 4 PM EST. For any inquiries or assistance, please reach out to our customer support team at [customersupport@loxwigs.com] We are here to help and ensure your satisfaction with our products and services.

Thank you for choosing LOX. We appreciate your business and look forward to serving you!

Introducing LOX

    Our brand was founded by three visionary sisters who have experienced the emotional and physical challenges of hair loss firsthand. Their journey through personal trials has inspired them to create a brand that transforms the perception of wigs, elevating them to the status of essential fashion accessories akin to earrings, lashes, and shoes. At LOX, we believe that hair should be a source of confidence and empowerment, whether it's naturally grown or beautifully crafted.

 

At the heart of LOX is a simple yet profound mission: to help women feel confident in their hair, whether it's bought or grown. We aim to break the stigma surrounding wigs and celebrate them as versatile, stylish, and empowering accessories for everyone. Our goal is to make every woman feel beautiful and confident, showcasing their unique style and personality through our exquisite wig collections.

 

LOX wigs are not just about covering hair loss—they are about enhancing individuality and style. Our collections feature innovative designs that cater to diverse tastes and preferences, making it easy for every woman to find the perfect wig to express her unique fashion sense.